How can I contact Gopalan Cinemas?
Please feel free to e-mail us at for all queries and suggestions.

Can I book my cinema tickets online?
It is possible to book tickets for all Gopalan chain of multiplexes, Simply log on to click on “Buy Tickets” and follow the instructions provided.

Do I have to pay extra fee when I purchase tickets online?
Yes, there is a convenience charge on each ticket purchased online as per the respective cinema.

Is buying tickets on-line on safe and secure?
Absolutely! online booking service is protected by the latest technology. We have Entrust certificate and have tied-up with HDFC Payment Gateway which is a 3D Secure & VBV certified Payment gateway.

What methods of payment are accepted online?
We accept all major credit cards. When collecting the tickets, the card holder must be present with the card used to make the booking. Tickets will not be made available to anyone else.

Can I select my own cinema seats?
Yes, it is possible to select seats of your choice on booking tickets online for the available seats. Click on “Choose Your Seats” button on the Online Booking page to view the seat layout and select seats of your choice Or click “Proceed” to continue without seat preference.

What happens if my machine crashes when I am in the middle of a booking?
In the event that your computer crashes or you experience problems, please note that payment will not be made by you unless you have completed the entire process and confirmation of your booking has been made. However, in the event click on “Order Details” link on the website to check your booking status or write to us on

How do I know if my booking is confirmed?
Confirmation of your booking is clearly displayed on your computer screen at the end of the booking process. You can print this information if you wish, but this is not necessary in order to receive your tickets. In addition, if you have entered an email address, confirmation of your booking will be sent to you via email Followed by an SMS on the number given by you while making the payments. In order to view your transaction histories click on “Order Details” link on the website.

Once I have booked tickets online, how do I collect them?
You can collect your tickets from the Box Office of the cinema you have booked tickets for. Please ensure that you arrive well in advance of the show time to allow time to pick up your tickets. Please remember to bring your card with you ensuring it is the one used to make the purchase. For security reasons, the card holder MUST be present for the tickets to be collected at the cinema.

Once I have booked tickets online, when can I collect them?
The tickets may be collected during the cinema's normal opening hours as soon as the booking has been confirmed.

If I am running late for the film will my seat be held?
Once your purchase has been confirmed, your admission is held and will not be sold to another customer.

Can I cancel the tickets that I have booked online and get a refund?
Once tickets have been bought online, they are considered sold and cannot be cancelled, refunded or exchanged.

How do I Register on
Simply choose “Member Registration” link from the navigation drop down or menu bar at the bottom of the page and fill out your details. The fields marked * are mandatory and must be completed for registration to be successful. For your security, you will be asked to specify a username your password shall be emailed to you. Which you can change at a later date.

Once registered, will my details be supplied to other companies?
Your privacy is very important to us. We will not be passing any customer details to any other companies (other than those within the employ of Gopalan Cinemas.) so that they can contact you directly. You will only receive communication from Gopalan Cinemas as a result of registering on You will also only receive this communication from Gopalan Cinemas if you have given us your explicit consent by clicking the appropriate boxes when registering. From time to time we may, however, include relevant third parties or companies in our communications if we believe this will add value to our communications. The option to un-subscribe is also given should you wish to do so.

What happens if I forget my password?
Simply click on “Forgot Password” link from the navigation drop down or menu bar at the bottom of the page and fill your username and click “Submit”. Your password will be emailed to you. If you experience any further problems, please contact us via email on

How do I change my password?
Simply click on “Change Password” link from the navigation drop down or menu bar at the bottom of the page and fill your username, old password, new password and click “Submit”.

What are the benefits of registering on
If you register on, you have the opportunity to select some benefits only available to our registered visitors. You can become part of our exclusive communications program. By opting in to this, you will receive exclusive Gopalan Cinemas offers and information via email. You can also request to have film times for your nearest Gopalan Cinemas sent directly to you in a weekly e-mail. To request these optional services, simply click the appropriate boxes on the registration page or click on “Subscribe” link from the navigation drop down or menu bar at the bottom of the page.

How do I book for Birthdays, Kitty Parties & Group Bookings?
For details on this facility call Subbarao -9900151524/ Perumal- 9900053284 or email us on -

How can I find out about the facilities available at the cinema?
Email us on

How do I find out a film's show time?
The show time of films will be displayed on the “View Movie Schedule” section. This can be accessed from the navigation drop down or at the top of every page. Simply select, Location & Date of your interest.


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